Privacy Policy

This Privacy Policy explains how FUBBY LLC (“Fubby”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you use the Fubby mobile app (listed in the app stores as “Fubby - Meet New People”) and the fubby.social website.

Fubby is a social app for meeting new people. You create a profile, share stories, discover and follow other members, chat with text, photos and voice messages, make voice and video calls and send virtual gifts. Please read this policy together with our Terms of Use and our Child Safety Standards.

1. Who we are

The data controller responsible for your personal data is FUBBY LLC, a limited liability company organized under the laws of the State of Missouri, United States. FUBBY LLC operates the Fubby app and the fubby.social website.

For any question about this policy or your personal data, including requests to exercise your rights, write to us at info@fubby.social.

2. Data we collect

2.1 Information you give us

• Account information: your email address, which we use to send you a one-time sign-in code (Fubby does not use passwords). If you sign in with Google, we receive your name and email address from Google; we do not store your Google profile picture. If you sign in with Apple, we receive an Apple user identifier and your email address or Apple’s private relay address.
• Profile information: your first name (only your first name is stored and shown), date of birth and age, gender, country and region, profile photos, bio and the “looking for” option you choose on your profile.
• Content and activity: the stories you share (and stories published from your profile photos as described in Section 3) and who views them, the people you follow and who follows you, likes, super likes, profile visits, the members you match with, and the virtual gifts you send, including any note attached to a gift.
• Messages and calls: the text messages, photos (including private photos unlocked with coins and view-once photos), voice messages and locations you send in chats. For voice and video calls, we may keep call details such as the participants, the time and duration of the call and the coins charged. We do not record the audio or video of calls.
• Purchases: the coin packages, Premium (VIP) subscriptions, weekly coin subscriptions, boosts and super likes you buy, your coin balance and spending, and purchase receipts. Payments are processed by Apple or Google; we never see your card details.
• Support, reports and blocks: the messages and images you send to our support team, the reports you submit (including the reason and your description) and the members you block.
• Partner program applications: if you apply to our partner program, your full name, phone number and email address.

2.2 Location

If you allow location access, the app collects your precise location (GPS coordinates) and converts it into an address: country, city, district and, where available, neighborhood, street, building number and the full address. This information is stored on our servers. We use it to fill in your city and region automatically, to calculate the distance between you and other members and to show you people and content from your area. We also keep a copy of the first location recorded for your account. To convert coordinates into an address, the app sends them directly from your device to the OpenStreetMap Nominatim service.

Other members do not see your exact location or your city; they see only an approximate distance. You can turn off location access at any time in your device settings. Location information already saved stays on your account until it is updated or your account is deleted.

When you sign up, we also estimate your country from your IP address using the ip-api.com service. If you choose to share your location in a chat, the exact coordinates are sent to the other person in that conversation, and the map preview is loaded from Google Maps.

2.3 Device and technical data

• Device identifier: the Android ID on Android devices and the identifier for vendor on iOS devices. We use it to allow one account per device and to prevent abuse.
• IP address: the IP address you sign up from and the one used at your most recent sign-in.
• Language and app information: your app language and device language, app version and platform (Android or iOS).
• Notification token: the push notification token of your device.
• Activity status: whether you are online in the app.
• Technical status reports: the app version and the status of the measurement tools described in Section 9, linked to a shortened, one-way hashed value derived from your device identifier.
• Advertising identifiers: on iOS, the advertising identifier (IDFA) only if you allow tracking; on Android, the Android advertising ID. See Section 9.
• Usage information: app opens, sessions, screens viewed and similar usage events collected by Firebase Analytics and our measurement partners.
• Invite links: if you open a Fubby invite link, we record your browser information (user agent) and IP address.

2.4 Information from other sources

• Google and Apple, when you sign in with them (see Section 2.1).
• Apple, Google and RevenueCat, which confirm your purchases and the status of your subscriptions.
• Measurement partners, which tell us how you found and installed the app, for example which advertising campaign led to the install.

2.5 The fubby.social website

When you visit fubby.social, our web server records standard log data such as your IP address, browser type, the pages you request and the time of the request. The site stores your language choice in a cookie named fubby_lang for one year, and loads its font from Google Fonts, which receives your IP address. If you submit the account deletion form, we collect your email address, country, the optional reason you select and your IP address.

2.6 Special categories of data

We do not request special categories of personal data, such as information about your health, religious beliefs or political opinions. Please think carefully before including such information in your profile, stories or messages. Information such as your gender and the “looking for” option you choose may reveal personal preferences; we use it only to provide the features you use.

3. What other members can see

Your profile shows your first name, age, photos, bio, the “looking for” option, your follower and following counts and your approximate distance from the viewer. Your exact location and your city are not shown. In some areas, such as stories and the featured showcase, your country is also shown.

Depending on the feature, other members may also see your stories, whether you are online, and that you liked or followed them, viewed their story, visited their profile or sent them a gift. To help profiles get discovered, your approved profile photos and basic profile details may also appear in highlighted areas of the app, such as the featured showcase and the story bar. Messages, photos, voice messages and gifts you send in a chat are visible to the other person in that chat.

To help your profile get discovered, one of your approved profile photos may also be published on your behalf as a story under your profile in the story bar. Such a story is created by Fubby, not by you, stays visible for 24 hours and does not appear in your own story list. If you do not want your photos to be used this way, write to info@fubby.social.

4. How we use your data and why

• Providing Fubby: creating your account and signing you in, showing your profile, running Discover, stories, follows, chat, calls, gifts and purchases, and showing you profiles and content relevant to your country or region. Legal basis: performance of our contract with you (our Terms of Use).
• Notifications: notifying you about messages, likes, visits, calls and other activity, and about news and offers on Fubby. Message notifications include the sender’s first name and a preview of the message. Legal basis: performance of our contract; for news and offers, our legitimate interests and, where required, your consent. You can turn notifications off in your device settings.
• Safety, moderation and enforcing our rules: reviewing profiles, photos and stories, filtering messages, handling reports, preventing fake accounts, fraud and abuse, and applying the one-account-per-device rule. Legal basis: our legitimate interest in keeping Fubby safe, and our legal obligations.
• Support: answering your support requests and handling your account requests. Legal basis: performance of our contract and our legitimate interests.
• Purchases and accounting: verifying purchases and subscriptions, managing coin balances, handling refunds and disputes, and internal accounting and reporting, including measuring the work of our support and moderation teams. Legal basis: performance of our contract, our legal obligations and our legitimate interests.
• Analytics and advertising measurement: understanding how the app is used, measuring which campaigns bring people to Fubby, and improving the service. Legal basis: our legitimate interests. On iOS, access to your advertising identifier (IDFA) is based on the permission you give through Apple’s tracking prompt. You can object to this processing at any time (see Sections 9 and 13).
• Message translation: translating messages as described in Section 6. Legal basis: performance of our contract.
• Legal matters: complying with the law, responding to lawful requests from authorities and establishing, exercising or defending legal claims. Legal basis: our legal obligations and our legitimate interests.

For users in Türkiye, these purposes rely on the legal grounds in Article 5 of Law No. 6698 on the Protection of Personal Data (KVKK): processing that is necessary for the conclusion or performance of a contract, compliance with a legal obligation, the establishment, exercise or protection of a right, our legitimate interests and, where required, your explicit consent.

5. Access to messages and content

Your messages are not public: other members see only the conversations they take part in. Messages are stored on our servers and are not end-to-end encrypted.

Our authorized team and our contracted service partners (for example, moderation, customer support and message processing providers; see Section 8) may access message content, including text, photos and voice messages, together with related profile, location and account information, in order to provide support, keep the community safe, enforce our rules and operate the service. Our internal tools also show authorized staff account information such as IP address and location for safety and support purposes. Access to these tools is restricted to authorized accounts.

6. Message translation

When you tap the translate button in a chat, the text of that message is sent through our servers to Google LLC's Cloud Translation service so that it can be translated. Messages written in a different language may also be translated automatically through the same service so that the other person can understand them. Only the message text is sent; your name, photos, location or contact details are not. Translations are stored on our servers so that the same message is not translated again. Automatic translations may be inaccurate or incomplete; the original text of the message always prevails.

7. Automatic safety filters

• Message masking: before a chat message is saved, our servers automatically replace contact details (such as phone numbers, email addresses and social media usernames) and offensive words with “******”. The sender and the recipient see the masked version. The original text is kept and can be seen only by our authorized team and contracted service partners, for safety and rule enforcement.
• Photo screening: photos sent as regular chat messages are checked by an automatic image-screening service that runs on our own servers. Photos identified as sensitive content are shown blurred, and the recipient sees them only while pressing and holding.
• Profile and story review: profile photos, bios and stories may be reviewed, partly with automatic tools, before or after they become visible to others.

If you believe a filter or a moderation decision was wrong, contact us at info@fubby.social to request a review by a person.

8. Who we share data with

We do not sell your personal data for money. We share personal data with the following recipients and categories of recipients:

• Other members, as described in Section 3.
• Hosting – Hetzner Online GmbH: our servers, database and uploaded files are hosted in data centers in Nuremberg, Germany.
• Moderation and support platform: our authorized team and contracted service partners use a moderation and support platform hosted in Germany. It receives message content and media, profile information (first name, age, gender and profile photo), location information (city, district, address and coordinates), account information (such as Premium status and coin balance), language and purchase information.
• Message processing providers: contracted computing and text processing providers that help us operate the messaging and moderation service on our behalf. They process the text of chat messages together with limited profile information from the conversation, such as first name, age and city. These providers are located in the European Union, the United States and Türkiye.
• Google: Firebase Cloud Messaging (your notification token and notification content, including the sender’s first name and message preview), Firebase Analytics (usage events, device information, sign-up and purchase events), Firebase Authentication and Google Sign-In (when you sign in with Google), Google Cloud Translation (see Section 6), Google Maps (map previews of shared locations) and Google Play (payments on Android).
• Apple: Sign in with Apple, App Store payments and the Apple Push Notification service, which delivers notifications to iOS devices.
• Agora: real-time audio and video transmission for voice and video calls.
• Pusher: real-time delivery signals for chats. Pusher receives only conversation, message and sender ID numbers, not the content of your messages.
• RevenueCat: purchase and subscription management. RevenueCat receives your Fubby user ID, purchase receipts and, where permitted, advertising identifiers (see Section 9).
• Brevo: delivery of sign-in code emails. Brevo receives your email address and the content of those emails.
• OpenStreetMap Nominatim: receives the coordinates and your device’s IP address in order to convert your location into an address.
• ip-api.com: receives your IP address in order to estimate your country.
• Measurement partners – AppsFlyer, Meta Platforms and TikTok: see Section 9.
• Authorities: when the law requires it, in response to lawful requests, or where necessary to protect the rights, safety or property of our members, Fubby or others. We report content that endangers children to the competent authorities as described in our Child Safety Standards.
• Business transfers: if Fubby is involved in a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction.

Providers that process data on our behalf, such as hosting, email delivery, call and messaging infrastructure, message processing and purchase management, are bound by their terms with us to use the data only to provide their services and to protect it. Some partners, including Google, Apple, Meta, TikTok, AppsFlyer, OpenStreetMap and ip-api.com, also process data under their own privacy policies. We expect every third party with which we share your data to provide the same or equal protection of your data as described in this policy, and we rely on their contracts and policies for this.

9. Measurement tools and your choices

Fubby does not show third-party ads in the app. We use measurement tools to understand how people find and use Fubby and to measure our advertising campaigns:

• AppsFlyer measures app installs and in-app events such as sign-up, sign-in, purchases and subscriptions. It receives your Fubby user ID, device and app information and, where permitted, your advertising identifier.
• Meta (Facebook SDK) receives app install and first-open events, device information and, where permitted, your advertising identifier. We do not send your email address to Meta.
• TikTok receives app install and open events and, on Android, sign-up and purchase events. It receives your Fubby user ID and first name, your email address when you sign up or sign in, and, where permitted, your advertising identifier.
• Firebase Analytics receives app usage events and sign-up and purchase events.
• RevenueCat may receive your advertising identifier and Meta’s anonymous app identifier to link purchases to campaigns. Purchase and subscription events may also be reported to measurement partners such as Meta by RevenueCat on our behalf.

On iOS, the app asks for your permission through Apple’s App Tracking Transparency prompt. If you allow tracking, your advertising identifier (IDFA) is shared with the partners above. If you do not allow it, the IDFA is not accessed, but AppsFlyer, Meta and TikTok still run without it. AppsFlyer starts when you first open the app; Meta and TikTok start after you answer the prompt. You can change your choice at any time in Settings → Privacy & Security → Tracking.

On Android, AppsFlyer starts when you first open the app, and Meta and TikTok start after you sign up or sign in. These tools may use your Android advertising ID. You can reset or delete your advertising ID in your device settings (usually Settings → Privacy → Ads or Settings → Google → Ads).

Firebase Analytics runs from the moment you open the app on all devices. If your device’s region setting is in the European Union, the European Economic Area, the United Kingdom or Switzerland, Firebase Analytics runs with analytics and advertising storage set to “denied”, and AppsFlyer runs in anonymous mode without collecting advertising identifiers. Meta, TikTok and RevenueCat are not limited in these regions and work as described above. You can object to this processing at any time by writing to info@fubby.social.

10. App permissions

• Camera: to take photos for your profile, stories and chats, and for video calls.
• Microphone: for voice messages and calls.
• Photos and storage: to choose photos from your gallery.
• Location (while using the app): see Section 2.2.
• Notifications: to notify you about messages, calls and other activity.
• Tracking (iOS) and advertising ID (Android): see Section 9.

You decide whether to grant each permission and can change your choice at any time in your device settings. If you decline a permission, the related feature may not work.

11. How long we keep data

• Account and profile information, including location: for as long as your account exists.
• Messages, photos and voice messages: for as long as your account exists, so that the conversation history remains available to the people in the conversation.
• Stories: visible for 24 hours, after which the story and its file are deleted. Records of who viewed a story are deleted after 30 days.
• Notification records on our servers: one day.
• Logs of actions taken by our moderation team: 60 days.
• Purchase records: for as long as your account exists. Store purchase receipts, subscription records and gift records may be kept after your account is deleted for as long as accounting and tax laws require and as long as needed to prevent fraud and to handle refunds and disputes.
• Call records: for as long as your account exists, and afterwards as described in Section 12.
• Support requests and account deletion requests: kept after the request is resolved for as long as needed to handle follow-up questions, to show that the request was completed and to establish or defend legal claims during the applicable limitation periods.
• Chat media files and copies in our moderation and support platform: they are not removed automatically when an account is deleted; we remove them on request (see Section 12).
• Website server logs: kept for security and troubleshooting and deleted on a rolling basis.

12. Deleting your account

In the app: go to Profile → Settings (gear icon) → “I want to delete my account”, choose a reason and confirm with “Delete Account”.

• Your account is deactivated immediately and no longer appears in Discover or in conversations.
• You have 7 days to change your mind: sign in again during this period and choose to cancel the deletion.
• After 7 days, your account is permanently deleted, including your account and profile information, profile photos, the messages you sent, likes, matches, blocks, coin transaction history and in-app payment records. Your conversations are removed for both sides. Any remaining coins and Premium benefits are lost.
• Deleting your account or the app does not cancel a store subscription. Please cancel it in your Apple ID or Google Play subscription settings.

On the web: if you cannot use the app, submit a request at fubby.social/delete-account with the email address of your account and your country (giving a reason is optional). Our team reviews web requests, may contact you to confirm the request, and completes them within 30 days at the latest. You can also write to info@fubby.social.

What may remain after deletion:

• messages that other members sent in your conversations; the conversation is removed for both sides, but these messages may remain stored on our servers;
• store purchase receipts, subscription records and gift records, for accounting, fraud prevention and handling refunds and disputes;
• call records (participants, time, duration and coins charged);
• the record of your deletion request (your email address and first name), to show that the request was completed;
• support requests you sent us;
• some activity records linked to your former account ID, such as follows, story views and message translations;
• photos, voice messages and other media files sent in chats, and copies held in our moderation and support platform, which are not removed automatically.

If you would like any of this information removed, write to info@fubby.social and we will handle your request in line with applicable law.

13. Your rights

Depending on where you live, you may have the right to access your personal data, to have it corrected or deleted, to object to or restrict its processing, to receive a copy of it, and to withdraw any consent you have given. To make a request, write to info@fubby.social, preferably from the email address linked to your account. We may need to verify your identity before we act on a request.

• Türkiye (KVKK, Article 11): you may learn whether your personal data is processed and request information about it; learn the purpose of processing and whether it is used for that purpose; know the third parties in Türkiye or abroad to whom it is transferred; request correction of incomplete or inaccurate data and its deletion or destruction; request that these actions be notified to the third parties who received it; object to a result against you that arises solely from automated analysis; and claim compensation for damage caused by unlawful processing. We respond within 30 days. You may also file a complaint with the Personal Data Protection Board (KVK Kurulu).
• European Union, EEA and United Kingdom (GDPR): you have the rights of access, rectification, erasure, restriction, data portability and objection (including to processing based on our legitimate interests), and the right to withdraw consent at any time. We respond within one month, which may be extended by two further months for complex requests. You may also complain to your local data protection authority.
• California (CCPA/CPRA): you have the right to know what personal information we collect, use and disclose; to delete and correct it; to opt out of its “sale” or “sharing”; and not to be discriminated against for exercising these rights. We do not sell personal information for money. Our use of the measurement tools in Section 9 may be considered “sharing” for cross-context behavioral advertising under California law. Not allowing tracking on iOS or deleting your advertising ID on Android limits the use of your advertising identifier, but it does not stop the other data described in Section 9 from being sent (for example, your Fubby user ID, first name and email address to TikTok and your Fubby user ID to AppsFlyer). To opt out of this sharing, write to info@fubby.social and we will handle your request as required by California law. We use precise location only to provide the features described in this policy.

You can withdraw permissions such as location, notifications, tracking, camera, microphone and photo access at any time in your device settings.

14. International transfers

FUBBY LLC is based in the United States, and our servers are located in Germany. Some of our service providers, including Google, Apple, Meta, TikTok, AppsFlyer, RevenueCat, Agora and Pusher, may process data in the United States and other countries. The message processing providers described in Section 8 process message text in other countries of the European Union, in the United States and in Türkiye. This means your personal data may be processed outside the country where you live, where data protection laws may differ from those in your country. Where the law requires a specific transfer mechanism, such as standard contractual clauses under the GDPR or the safeguards set out in Article 9 of the KVKK, we take steps to carry out the transfer on that basis.

15. Age limit

Fubby is only for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we close the account and delete its data, except for information we must keep to protect children or to comply with the law. If you believe a person under 18 is using Fubby, please report it in the app or write to info@fubby.social.

16. Security

The app communicates with our servers over encrypted connections (HTTPS). Access to our internal tools is restricted to authorized accounts, and the app may block screenshots and screen recording of in-app content where the device allows it. Because sign-in codes are sent to your email address, please keep your email account secure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you notice a security issue, please let us know at info@fubby.social.

17. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its “Last updated” date. If we make significant changes, we will let you know in the app or by other appropriate means.

18. Contact

FUBBY LLC, Missouri, United States
Email: info@fubby.social